In which I take agin Bank of Scotland AND HSBC

I should have known that my uncharacteristic flurry of grown up ness and efficiency would come back to bite me.

I shan't bother putting in a Middle Aged Woman alert, I am fairly certain none of you need a rantie auntie warning, that's what you come here for, to embrace my middle aged ness and my grumpy old womanish ness, although in my defence, I still don't have a Per Una cardie, when that happens even I will accept I am a fully fledged grumpy old woman as apposed to the apprentice G O W I am presently.

I am forever moaning about having to change my name to Mrs Adventures because it is such a pain and it needs loads of forms and visits to banks and certificates and all sorts of stuff that takes me away from my sofa, mumsnet and iced top mince pies. Mr Adventures has been hugely keen to have me being Mrs Adventures, which I understand as I didn't revert to my maiden name after my divorce, I totally get that he doesn't want me to have the same name as my ex husband. My only objection to changing was the ball ache of the admin involved.

So to recap, I had to inform M&S so they could make me Mrs Adventures on my MasterCard, I have 2 accounts with Bank of Scotland and 1 with HSBC, all requiring Mrs Adventuring.

M&S sent my marriage certificate to someone else.

Bank of Scotland still haven't send me my new cards, when chasing this up I found out that when they photocopied my marriage certificate they didn't stamp it and certify it. So it went to Leeds and sat there for a bit, then someone at Leeds contacted the Market Harborough branch and was still waiting for them to get back to them . The M H branch had neither contacted me or Leeds. I spent an hour on the phone finding all this out. I had to make another visit to the branch with all documentation so the whole process could start again. The person who dealt with me the first time was actually the branch manager. Go figure.

HSBC also still haven't managed to get my card to me either. This was because they sent it to the branch for security reasons, my old branch, where I used to live. No one bothered to tell me it was there.

So HSBC take the prize for the number of visits and time required to tell them I am married and have moved house. In total by the time I go in to collect my card it will be 4 visits. The main visit where I had to take in my documentation took ages and asked me all sorts of questions about savings, mortgages, wills, insurance and what colour my pants were.

M& S take the prize for worry caused.

Bank of Scotland take the prize for general numptyness.

So as I have been massively annoyed, stressed and generally inconvenienced in all of this, someone should buy me a new handbag, I'm not fussed which of them do it but I do think I deserve a nice present. If you are so inclined I am after THIS but I really would prefer the Cavenham bag, which I can't link to but is properly lovely, navy blue and £169.

That would make me a cheerful auntie again, cheap at the price really.