Have a drink, you'll need it !

I had a very stressful 53 minutes on the phone with my mother today, she is cross with my Dad getting under her feet and this is officially day 4 of his retirement. The reason for the call is that my parents want to go and stay in my house in Turkey, they go for 2 weeks every May, no problem, except this time they want to go when I'll be going at the end of May, God alone knows why they would want to inflict my grumpy self and my grumpy weans on themselves when they could have the peace and quiet,it is beyond me. I say book your flights independently online, much cheaper.

They won't be able to do it themselves so I tell my mum I'll look around for flights for her and I'll sort it out, but she wants it doing now, so as we talk I go online and find flights going from Glasgow and I ask her if they're OK, she agrees so I start to book them, as I'm doing this she starts to get anxious. She's never booked flights before like this, she goes into the travel agent and they sort it all out for her, charge her a fortune for the privilege but that's what she's used to. She's worried about how she'll get her tickets because she won't be able to go into the travel agent to pick them up, she won't rest until she's got those tickets in her hand. I tell her it's a ticketless airline, that they'll email to confirm and you print it out and show the lady at check in. I try and reassure her I book my flights like this all the time and it's fine, they really do let you on the plane. She doesn't really trust me to do this, she thinks I'll do it wrong, she doesn't say so but I can feel it.

Now she's more worried, her voice has gone up an octave and I can feel the tension coming down the phone, I say I'll use my email address and I'll print it off and post it to her, she's still not happy, so whilst I'm still on the phone to her, I get the confirmation email and forward it to my dad. I was only there 2 weeks ago so he's not had time to delete his account or forget his password (I set him up a brand new email account every visit and he still manages not to get into yahoo) but he has surpassed himself and has an invalid password. Now my mum is yelling and she's panicking her pants off she won't be able to get on the plane.

Don't worry, says I, I'll open Mum up an email account and forward the confirmation to her, so I'm still on the phone and I open up my mum an email account and make her write down the email address and the password, at this point we had to have a wee wait as she wasn't wearing the right glasses and it took a while to find the reading glasses. Eventually, after a few false starts she gets into this brand new account and the stress levels are now at breaking point. I know she's thinking that it's easier to go into a travel agent but it's much more expensive too and most people can actually book things online, not my parents obviously, but most people.

My mother does nothing to the computer except dust it and my dad is enthusiastic about it but has no clue, as I've said before, he loves gadgets but he doesn't always fully understand how they work.

So I'm trying to explain to them how to print but there is no ink in the printer (get out ! why would that be straightforward ?) so my dad says he'll change the cartridge and ring me back.

40 minutes later my mum rings me, they have managed to print off 7 copies of their confirmation, yes that's right 7.

And she's worried because the confirmation has printed in black and white but the email confirmation had red on it, will that matter ???? I repress my inner smart arse (at some cost) from telling her that they won't let her on the plane unless it's the right colour because she will believe me and she might cry.

I know she will never let me book her flights again, she won't care how much extra it costs, the stress of doing it again might kill her.